Frequently asked questions
Tickets, visiting with children or a table at the café — find the answers before you arrive.
Tickets
Prices, reduced tickets and booking.
Standard tickets cost PLN 49 and reduced tickets cost PLN 39. Children under 4 enter free of charge. Prices include VAT.
View ticketsReduced tickets are available to school pupils, university students up to the age of 26, seniors aged 65+, pensioners, and visitors with disabilities and their carers. Please bring a document confirming your eligibility.
Yes. You need a valid ticket for the exhibition. You can buy one online or at the café.
Buy tickets onlineAfter payment, the system sends your ticket to the email address you provided during checkout. If it is not in your inbox, please check your spam folder.
Tickets are valid for a single entry. Under the visitor rules, leaving the exhibition area ends the ticket's validity.
Read the visitor rulesYes. Email [email protected] to discuss the date, details and offer for your group visit.
Enquire about a group visit →Yes. Under the terms and conditions, we can issue a VAT invoice or a pro forma invoice on request submitted in accordance with applicable regulations. For invoice enquiries, email [email protected].
Email us about an invoiceEmail [email protected]. If you have not received your ticket after a confirmed payment, first check your inbox and spam folder. The terms and conditions set out the rules for complaints and refunds.
Email us about your ticketAt the exhibition
Time to explore, photography and interaction.
The Immersive Exhibition is a new media art exhibition bringing together light, sound and interactive installations. We encourage you to experiment and explore at your own pace.
There is no time limit after entry. You can explore at your own pace until the exhibition closes.
Yes, you are welcome to take photos. Please do not use flash or a tripod. Commercial activities at the exhibition require the operator's permission.
Yes — interaction is encouraged. Follow the instructions at each installation and any guidance from our team.
Yes. The exhibition uses intense, flashing and rapidly changing light effects, as well as sound effects. Please read the warnings and visitor rules before your visit.
Read the information in our visitor rulesNo. Food and drinks are not allowed in the exhibition area. Visit our café and bar for pizza, coffee and drinks.
Before your visit
Getting here, opening hours, children and accessibility.
Find us at Mikołaja Kopernika 17A in Kraków. The main entrance is on Kopernika Street; you can also reach us from Grzegórzecka Street. Nearby public transport stops include Lubicz and Hala Targowa.
Plan your journeyThe exhibition is open Tuesday to Friday, 15:00–21:00, and Saturday to Sunday, 10:00–21:00. It is closed on Mondays. Last entry is 30 minutes before closing.
Check hours and plan your visitYes. Children under 13 must visit with an adult. Visitors aged 13–17 may visit independently with written consent from their legal guardian. Children under 4 enter free of charge. Please keep in mind that the exhibition includes intense lights and sounds.
There is a ramp at the main entrance on Kopernika Street. The toilets are not adapted for visitors with disabilities. If you need information about moving around the venue or specific facilities, please email [email protected] before your visit.
Accessibility enquiryCafé
Entry and table enquiries.
No. The café and bar is free to enter. You can stop by for pizza, coffee or drinks without visiting the exhibition.
Discover the café and barComplete the form at wesola.im/en/rezerwacje or email [email protected] with your preferred date, time and number of guests. We also welcome larger groups and company events. Sending an enquiry does not confirm a booking — please wait for our team to reply.
Send a reservation enquiryStill have a question?
Contact us for help planning your visit, including group visits and access requirements.